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Your message is in our inbox. Someone will look it Over in a few days — that's just how long it takes to actually read and think about what people send. If you left a phone number we Might get back to you sooner for anything urgent.
Back to VividgardenHere's what happens
Confirmation email
A quick confirmation email will show up confirming we got your message. Look in spam if it doesn't come through within an hour.
We review it
Our team goes through your message and figures out what it's about. Bug reports jump the line. Feature requests and general feedback get filed away for later — we'll probably respond to some, not all.
We reach out
If we need to get back to you about anything we'll use Whatever contact method you gave us. Some messages don't need a reply and that's okay.
Want an answer now?
If something's broken or you can't play right now check our support docs first. Most issues have a quick fix and you don't need to wait for us to answer.
Thanks for writing in. What players tell us is how Vividgarden actually gets better.